We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. 

You’ll need the receipt or proof of purchase with order number. 

To start a return, you can contact us at info@slotdog.com for return shipping and refund instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@slotdog.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as Frank Spank Hot Dog Rub. If you you are not satisfied with these items, please contact us at info@slotdog.com so we can help make it right for you with a replacement or a refund.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return if necessary, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@slotdog.com.